For more than half a century, service after the sale has been a cornerstone of RJ Young’s success. Our customers know that they can expect diligent, top-to-bottom service for the life of any equipment they buy from us. We work very hard to make aspect of our service component is as efficient and customer-oriented as possible, adhering to a set of initiatives we call Seamless Service.
 Our call center representatives and dispatchers are in the same room, something very few companies offer. When you place a service call, there is no confusion on our end. A call center representative takes the call. A dispatcher sends a technician to you. End of story. - Our technicians are hired not only for their mechanical proficiency, but also for their excellent communication skills. They may love to fix machines, but they also care a lot about people.
- In today’s interconnected work environment, effective interaction between our technicians and our customers is critical. Not only do our technicians spend at least four weeks per year in factory-authorized training, they all attend a class on customer communication.
- We have an in-house help desk staffed with experienced field representatives to help resolve many problems immediately.
- Our Print Fleet software offers automated e-mails from equipment to RJ Young, updating us when supply levels are low and communicating maintenance issues, allowing us to fix many issues before they happen.
When our customers call us, the average response time is less than four hours. All of our technicians carry a full parts inventory and receive regional cell phone support. RJ Young is proud to be the first office machine dealership to offer technicians complete anytime access to manufacturer websites, parts availability, machine histories and call information, making the most of every service visit.
And, of course, all of the work we do is backed up by our 100% “We Make It Right” guarantee! |
