|
 Service after the sale has been an integral part of the RJ Young story for over 50 years. Today, we still carry on this commitment with a series of quality initiatives we call Seamless Service.
In our ongoing commitment to provide you with the best service possible, the service department is proud to share some of the highlights of our Seamless Service initiative:
- Every member of our service team has participated in Communication & Customer Skills Development courses.
- Our Service Evaluation Survey asks just one question: How would you rate our service? Thumbs Up or Thumbs Down. The survey is sent via e-mail at the completion of the service call.
- Not only do we hire technicians with proven mechanical skills, we also hire technicians that have the ability to communicate effectively and enjoy taking care of the customer’s needs.
- We subscribe to an independent third party which compares our machines performance to the national average.
- We offer an in-house helpdesk with experienced service technicians to help you resolve many problems immediately, without the need for a service call.
Your calls are answered by the experienced customer service representatives in our Customer Care Department.
By having 3 certified trainers in-house, our technicians receive quality training on the latest products.
Our service technicians carry their own parts stock, backed by regional phone support, in their service vehicles. This enables us to maintain an average response time of under 4 hours.
|
Solutions