Privacy

RJ YOUNG COMPANY provides this Privacy Policy to inform you of our privacy practices and the choices you can make about the way your information is collected online and how that information is used. We are committed to protecting the privacy of our customers and others who visit our websites. This Privacy Statement covers the Web pages belonging to RJ YOUNG COMPANY in the United States only, and does not cover the privacy policies of any RJ YOUNG COMPANY affiliates, foreign or domestic. Our site may also be referenced on or accessible through links contained on other sites, including sites of third party e-procurement networks. However, we have not investigated, and are not responsible for, the privacy practices or content of those sites. Their policies and protections may be different than those offered by RJ YOUNG COMPANY. We encourage you to investigate and review the privacy practices of those sites prior to use. This Privacy Statement and the policies described below are subject to change from time to time. We encourage you to review this Privacy Policy periodically to confirm our current site policies. This statement discloses our information gathering and dissemination practices and explains how we use and protect personal identifiable information that we receive from our site.

Personal Information
RJ YOUNG COMPANY uses personal information to better understand your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with RJ YOUNG COMPANY. RJ YOUNG COMPANY will not sell, rent or lease your personal information to others.
On some RJ YOUNG COMPANY websites, you can order products or services, request information, subscribe to marketing or support materials, or apply for a job at RJ YOUNG COMPANY. The types of personal information you provide to us on these pages may include name, address, phone number, email address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.

Information Needed to Make a Purchase
When you make a purchase, we ask for your name, company name, address, phone number, email address and other information necessary to fulfill and track your order. For purposes of billing, you may need to provide your RJ YOUNG COMPANY account number or credit card information, including type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).

Information Needed to Create an Account
You may create an account online. Creating an account allows you to save certain billing information so that you can track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card numbers in your account.

Non-personal Information (Cookies and other Info)
When you visit our site, we collect anonymous system information about your computer, such as your IP address. In certain areas of the site designated for specific customers, we require personal contact information (such as your name and email address) in order to provide account access and perform commerce-related and other online service activities. This information is usually requested in the registration and order forms set forth in those areas. If you obtain access to one of those designated areas, and you are required to log in, we will use a “cookie” to store your user name. Cookies are small files that are placed on your hard drive by a web site. They act as unique identifiers for your computer, but cannot be used to identify any individual, only machines. We may use cookies to identify our customers and better understand their browsing or usage patterns, as well as to enhance the experience of our customers at our site.
Non-personal data we collect may include the pages visited, unique URLs visited within our web properties, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.

What Do We Do with the Information We Collect?
•    Schedule merchandise deliveries of online purchases
•    Create an online account for you
•    Bill your credit card for your purchases
•    Confirm and track your orders
•    Respond to your customer-service inquiries or requests
•    Provide promotional and other communications to you, if you choose to receive them
•    Offer products you want
•    Enhance our website (customer experience) based on anonymous information about our site visitors

How Do We Protect the Security of Your Information?
If you enter credit card payment information (for example, American Express, MasterCard or Visa information) to purchase RJ YOUNG COMPANY equipment, supplies or services, that information is encrypted and protected with industry standard encryption software. RJ YOUNG COMPANY currently uses Secure Socket Layer technology (SSL) to protect such information and ensure that credit card transactions are secure.
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. All information transmitted through RJ YOUNG COMPANY.com is stored on our secure server. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an “https” prefix, indicating that the SSL technology is operating when using certain portions of our website.

Is Information Shared with Third Parties?
We do not rent, sell, or exchange your names to third-party companies for their marketing purposes. We do provide your information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions, to deliver packages, to schedule and perform product installations and to administer service programs. We may share information with others who help us analyze sales data, maintain our records, and provide other services for RJ YOUNG COMPANY. We may also share your information with companies that act on our behalf and at our direction to notify you of additional RJ YOUNG COMPANY products and services. These companies may also conduct customer satisfaction surveys and manage other customer services and benefits for us. These third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.
Any information we collect about you or your computer is used exclusively by RJ YOUNG COMPANY to enhance and improve your visits to our site, or to provide you with requested information, products or services. For example, when a customer submits credit card information to RJ YOUNG COMPANY in order to place an online order, such personal information is used only for payment and shipping purposes. We may similarly share data with our affiliates and contractors in order to help us analyze such information, assess usage trends, improve site layout or design, or to maintain or upgrade our software and web capabilities. However, no personal information is distributed to third parties for direct marketing or solicitation purposes. If RJ YOUNG COMPANY or substantially all of its assets are targeted for acquisition, customer information may be disclosed on a confidential basis as part of the due diligence or investigative efforts of the potential third party acquirer. In the event of any actual acquisition, such information would be transferred as part of the transaction to the acquirer.

How Can I Decide What Promotional Communications I Will Receive?
RJ YOUNG COMPANY may send you promotional email about products, services or contests that we hope will be of interest. You can choose to discontinue receiving such promotional email. Each promotional email we send contains a link allowing you to discontinue future email from us. You may also send your request to unsubscribe at any time to webmaster@rjyoung.com indicating the email address you wish to unsubscribe. Or, you may call or write us as provided in this Privacy Policy in the section below entitled “Who should I contact for more information?” Please allow a reasonable period of time in order to satisfy your request, as some promotions may already be in process.

Opting-Out (Un-subscribing)
To opt-out of receiving communications you have requested (such as email newsletters, promotions, product updates, etc.), use any of the following methods (when appropriate):
•    Select the email “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication.
•    Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions.

Manage Email Subscriptions
Write to RJ YOUNG COMPANY – be sure to provide your name, email and postal address, and relevant information about your subscriptions and registrations.

Children’s Online Policy
RJ YOUNG COMPANY is committed to the preservation of online privacy for all of its visitors, including children. We do not knowingly collect information about children or sell products to children. In accordance with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using any/all RJ YOUNG COMPANY web properties.

Who Should I Contact for More Information?
If you have any questions about this privacy statement, the practices of this site, or your interactions with this site, please feel free to contact us at webmaster@rjyoung.com, or call us at (800)347-1955. You may also contact us to check the accuracy of any personally identifiable information, or request that such information be updated. Contact us at the following address:

Corporate Headquarters

RJ YOUNG COMPANY


809 Division Street
Nashville, TN 37203
(615) 255-8551
(800) 347-1955

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