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Service

At RJ Young, service after the sale is a cornerstone of our success. You can expect timely, superior 
service for the life of any equipment or solution you purchase from us.

We make sure every aspect of our service component is as efficient and customer-oriented as 
possible by adhering to a set of initiatives we call “Seamless Service.”

Seamless Service means:

  • Our call center representatives and dispatchers are in the same room (something very few companies offer). When you place a service call, there is no confusion on our end. A call center representative takes the call. A dispatcher sends a technician to you. End of story.
  • Our in-house help desk is staffed with experienced field representatives to help resolve many problems immediately. 
  • Our technicians are hired for both technical proficiency and excellent communication skills. In addition to at least four weeks per year in factory-authorized training, they complete a class centered on customer communication.
  • Our Print Fleet software sends us automated e-mails from equipment with low supply levels or maintenance concerns so we can address issues before they impact your workflow.
  • Our average response time is less than four hours. All of our technicians carry cell phones and a full parts inventory. RJ Young is proud to be the first office machine dealership to offer technicians complete anytime access to manufacturer websites, parts availability, machine histories and call information to make the most of every service visit. 

All of the work we do is backed by our We Make It Right™ guarantee.